Privacy Policy

1. Introduction

Your privacy and the protection of your personal data are very important to BetWright Casino. This Privacy Policy explains what information we collect about you, how we use and safeguard it, and which rights you have under applicable data protection laws, in particular the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Policy applies to players and visitors based in Great Britain who use the BetWright Casino website and services.

For the purposes of data protection law, BetWright Casino acts as the data controller in relation to the personal data described in this Policy.

2. Data we collect

  • Information you provide when creating and managing an account, contacting customer support or taking part in promotions, such as your name, address, email, telephone number, date of birth and account details.
  • Verification information required to confirm your identity, age and address, such as copies of identification documents or proof of address, where legally necessary.
  • Transactional and gameplay data, including deposits, withdrawals, bet history, game sessions and details related to responsible gambling tools you use.
  • Technical and usage information collected automatically when you visit the site, such as IP address, device identifiers, browser type, pages visited and interaction with our content, often via cookies and similar technologies.
  • Marketing and communication preferences, including consents you give for receiving offers and newsletters.
  • Information received from third parties, for example identity verification providers, payment service providers or fraud prevention agencies, where this is needed to provide our services or meet legal obligations.

3. How we use your data

  • To create, maintain and operate your player account, including handling deposits, withdrawals and gameplay.
  • To verify your identity, age and residence, and to comply with legal and regulatory duties such as anti-money laundering and responsible gambling requirements.
  • To provide customer support, respond to queries and resolve technical or account issues.
  • To protect the security and integrity of our services, prevent fraud, detect misuse and manage risks.
  • To personalise your experience, improve our website, optimise our game and bonus offering and develop new features.
  • To send you service messages about your account and, where you have given consent or where allowed by law, to provide marketing communications about offers and promotions.
  • To comply with our legal obligations, enforce our terms and exercise or defend legal claims.

4. Sharing your data

  • We share personal data with trusted service providers who support our operations, such as payment processors, game providers, verification and fraud prevention partners, IT and analytics providers. These partners may only use your data in line with our instructions and must apply appropriate security measures.
  • We may share data within our corporate group where necessary for day-to-day business operations, compliance and reporting.
  • We may disclose information to regulatory authorities, law enforcement bodies or other public agencies where required by law or to protect our legal rights and the rights of others.
  • In the context of a business sale, merger or restructuring, we may share relevant data with professional advisers and potential buyers, subject to confidentiality obligations.

We do not sell your personal data to third parties for their own independent marketing purposes.

5. Data security

BetWright Casino uses appropriate technical and organisational measures to keep your personal data safe from loss, misuse, unauthorised access, disclosure, alteration or destruction. These measures include encryption, access controls, network safeguards and regular security reviews. Access to personal data is limited to employees and partners who need it to perform their duties and who are bound by confidentiality obligations.

6. How long we keep your data

We keep your personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting and regulatory requirements. Retention periods may vary depending on the type of information and the context of processing. Once data is no longer needed, it is securely deleted, anonymised or archived in accordance with our retention policies and applicable law.

7. Your rights

Under the UK GDPR and related legislation you have a number of rights in relation to your personal data, subject to certain conditions and exemptions:

  • The right to request access to the personal data we hold about you and to receive a copy of it.
  • The right to request correction of inaccurate or incomplete data.
  • The right to request erasure of your data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected.
  • The right to request restriction of processing where you contest the accuracy of data or object to its processing.
  • The right to object to certain types of processing, including direct marketing.
  • The right to withdraw consent at any time where processing is based on your consent, without affecting the lawfulness of processing carried out before withdrawal.
  • The right to data portability, allowing you to receive certain information in a structured, commonly used and machine-readable format and to transmit it to another controller, where technically feasible.

You also have the right to lodge a complaint with the Information Commissioner’s Office if you believe your data protection rights have been infringed. Further information is available on the ICO website.

8. Cookies and tracking technologies

We use cookies and similar technologies to recognise you, improve site performance and personalise content. Details of how we use these technologies and how you can manage your preferences are set out in our separate Cookie Policy. You can adjust your cookie settings through your browser or device at any time.

9. International data transfers

In some cases your personal data may be transferred to and processed in countries outside the United Kingdom. Where this occurs, we ensure that appropriate safeguards are in place to protect your data, such as the use of standard contractual clauses or transfers to countries that have been recognised as providing an adequate level of data protection.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. Any updated version will be published on our website and will take effect from the date of publication. Where the changes are significant, we may also notify you by email or through an on-site notice.

11. Contact and queries

If you have any questions about this Privacy Policy, wish to exercise your data protection rights or would like more information about how we handle your personal data, please contact our support team using the contact options provided in the contact section of the BetWright Casino website.